Refund Policy

Please review these terms before ordering so you know what to expect from us.

30-day returns and exchanges

You may request a return or exchange within 30 calendar days after delivery. Items must be unused, unopened when applicable, in their original condition and packaging, and accompanied by proof of purchase. Contact us before sending anything back so we can confirm eligibility and provide instructions.

Return shipping and fees

For an approved return, we provide a prepaid return label and pay the return-shipping cost. We do not charge a restocking fee. Do not mail a return to an address that we have not confirmed.

Refund timing

After the returned item is received and inspected, we will notify you of the decision. An approved refund is issued to the original payment method. Please allow up to 10 business days for the refund to be submitted, and remember that a bank or card issuer may need additional processing time.

Cancellations, damage, and exclusions

You may request cancellation before an order ships. Once shipment begins, the return process applies. Report damaged, defective, incorrect, or missing items promptly with the order number and supporting photographs. Final-sale items, gift cards, opened consumables, and items that cannot be resold for health or safety reasons are not returnable unless they arrived damaged, defective, or incorrect. Nothing here limits rights that cannot legally be excluded.

Contact details

Email: darkinehakkai2@gmail.com
Phone: (775) 522-3435
Mailing address: 1162 N Telshor Blvd, Las Cruces, NM 88011, United States
Support hours: Monday to Friday, 9:00 AM–5:00 PM.