FAQ

Please review these terms before ordering so you know what to expect from us.

Where do you ship?

We ship only within the United States and provide free standard shipping on eligible orders.

How long does delivery take?

Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit. Tracking information is emailed after dispatch.

Can I return or exchange an item?

Eligible items may be returned or exchanged within 30 calendar days after delivery. Contact us first; approved returns receive a prepaid return label, and we do not charge a restocking fee. Approved refunds go to the original payment method and may take up to 10 business days to be submitted.

Can I cancel or change an order?

Ask as soon as possible. A cancellation or address change can be handled only before fulfillment or shipment begins.

How can I pay?

Checkout may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Charges are in United States dollars (USD).

What if my order is damaged or missing?

Contact us with the order number and useful photographs. We will review the fulfillment and carrier records and explain the available resolution.

How do I make a privacy request?

Email us with the privacy right you want to exercise, such as access, correction, deletion, or an applicable optout. We may verify the request before completing it.

Contact details

Email: darkinehakkai2@gmail.com
Phone: (775) 522-3435
Mailing address: 1162 N Telshor Blvd, Las Cruces, NM 88011, United States
Support hours: Monday to Friday, 9:00 AM–5:00 PM.